Our Business is Customers

Soft Skills Business copy

3-IN-ONE Workshop:

Appreciative Inquiry

  • Organisations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning people will be directed to move in a positive direction. Recognising the strengths and values of what works as opposed to what’s wrong will transform the individuals and thus transform the organisation.
  • Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for organizational change and it will strengthen relationships. Who doesn’t like to share good positive stories and events? Think about it.

Customer Care

  • Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
  • The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skill-set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Conflict Resolution

  • Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.
  • In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

 

Duration:

1 day

Dates & venues available:

Contact us for dates

Price per delegate:

R2950, 00 (Inc. VAT)

Enrolment:

gladys@softskillstraining.co.za or info@assessortrainer.co.za

 

Click here to download the flyer

Click here to download the enrolment form

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